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What happens next

• Your request is logged and assigned for review.
• We may contact you to clarify the details of your request.
• You will receive a reply at the email address or phone number you supplied.

Service provider

This information is published in accordance with Law of Ukraine 'On Electronic Commerce' No. 675-VIII.

Complaints and disputes

If your request concerns a claim, a defect, or a dispute, please send it in writing to contact@qorvolia.com or by post to the address above. Please describe the circumstances, include your order reference where available, and state the remedy you are seeking. We register every claim and respond within the period established by law.

Claims and disputes are handled in accordance with Law of Ukraine 'On Protection of Consumer Rights' No. 1023-XII and Law of Ukraine 'On Electronic Commerce' No. 675-VIII. If a dispute cannot be resolved directly, you may apply to the competent state authorities or to a court under Ukrainian law.

Your personal data

The data you submitted is processed only to handle your request and to keep a record of our communication, on the legal basis of your consent and our legitimate need to respond. We retain it no longer than necessary for these purposes or as required by law. You may request access, correction, restriction, or deletion of your data at any time by writing to contact@qorvolia.com. Processing is carried out under Law of Ukraine 'On Personal Data Protection' No. 3627-IX.